Addressed Admail Features
Redirection
Addressed Admail items that cannot be delivered as originally addressed because
the addressee has moved, will be redirected to the addressee at no extra charge
while there is a Change of Address Notification (COAN) in effect.
Mail bearing the name of the addressee followed by the words "or Occupant" or
similar wording, or mail bearing a non-personalized descriptor including "Occupant",
will not be redirected. In such cases, the mail item will be delivered to the original
destination address.
Important points about Addressed Admail
- If the Return to Sender or Address Correction service options are requested, the mail item will be returned and the Customer will be charged the applicable service price for each mail item returned
- Redirection is not available for Dimensional Addressed Admail or metered items
Addressed Admail Features and Options
Undeliverable Addressed AdmailAn Addressed Admail item will be treated as undeliverable if:
- the mail item does not bear a complete and valid address;
- the mail item is addressed to a non-existent address;
- the addressee has moved without providing a forwarding address;
- the addressee has moved and the Change of Address Notification (COAN) has expired;
- the mail item is refused by the sender or addressee;
- either the Return to Sender or the Address Correction service options were not selected;
- postage due is not paid by the addressee on demand;
- delivery is prohibited by law;
- the mail item cannot otherwise be delivered to the addressee.
Return to Sender (optional)
An undeliverable Addressed Admail item will be returned to the sender if:
- the mail item carries the correct RETURN POSTAGE GUARANTEED postal indicia
- the mail item is addressed to an address which does not have a Change of Address Notification (COAN) in effect for the addressee
- only one Canadian return address appears on the outside of the mail item
Address Correction
An Addressed Admail item will be returned to the sender with the corrected address if:
- the mail item carries the correct ADDRESS CORRECTION REQUESTED - RETURN POSTAGE GUARANTEED postal indicia
- the mail item is addressed to an address which has a Change of Address Notification (COAN) in effect for the addressee
- the addressee has consented that Canada Post provide their new address
- only one Canadian return address appears on the outside of the mail item.
If there is a Change of Address Notification (COAN) in effect for the addressee but the addressee has not consented that Canada Post provide their new address, the mail item will be forwarded to the addressee at the new address. The sender will not be charged.
Mail items without the correct ADDRESS CORRECTION REQUESTED - RETURN POSTAGE GUARANTEED postal indicia will be treated as undeliverable and disposed of or recycled locally.
Mail bearing the name of the addressee followed by the words or Occupant or similar wording, or mail bearing a non-personalized descriptor including Occupant, will not receive the Address Correction service. In such cases, the item will be delivered to the original destination address.
Also in this section:
It is important to use a recent list and reduce the chances of undeliverables. We utilize a Canada Post approved software to eliminate addressing mistakes and save you money.
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